Transportation Program Update

September 2, 2022


After a thorough review and analysis, staff in partnership with the Board of Directors of Community Concepts, Inc. have made the difficult decision to close our Transportation Program effective 9/30/22.

Closing our Transportation Program was not an easy decision. The program has sustained significant financial losses over the last 6+ years despite numerous process enhancements and changes. Increased fuel costs have also added more pressure to the program, and the Coronavirus pandemic has had a direct impact on our volunteer driver base.

We have heard some confusion from customers and want to clarify that no other programs are affected by this decision. Community Concepts will continue serving customers through our many other programs. A phased close-out of the Transportation Program has begun with our partners, and we are working with current customers to help them connect to other transportation service providers in our area.

Our Board and Executive Team are appreciative of the significant efforts made by staff over the course of the past several years to create a sustainable model. A heartfelt thank you is extended to our valued staff that we will support in transitioning to other open positions within Community Concepts should they so choose. We are also extremely grateful for the many, many volunteer drivers who have made this program possible, and will be supporting our current volunteers in transitioning to volunteer opportunities with other transportation service providers if they are interested.

We appreciate your understanding as we work through this transition. Customers with any questions can call our Transportation Department at 207-795-6073.